How To Drive Conversions & Retention Through Personalized Customer Experiences For BFCM 2021

A talk by Kristina Muntean
Strategic Partner Manager, Gorgias

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About this talk

Brands upped their eCommerce game in 2020, striving to meet the expectations of a consumer base in search of the right Black Friday deal, but stuck at home.

With digital expectations higher than ever, in 2021 retailers are focused on getting the most out of BFCM by investing in new experiences that support repeat purchases and customer communication.

Nothing beats personalization, and in a digital world full of brands all vying for revenue and growth, personalized customer experiences have become even more important.

Learn how to step up and adapt your brands multichannel and personalization customer experiences in a post-pandemic hybrid experience with:

  • Personalized Responses that drives loyalty & conversions
  • Fast first response times in live chat, social media and SMS
  • How to create the in-store experience online through conversational commerce

Kristina Muntean

Gorgias is the helpdesk for Shopify stores. Find out how brands like Timbuk2, Rothys, and Thrive Causemetics are using live chat with Gorgias to increase average order value, conversion rate, and return on ad spend.

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