Maximize Conversions with a Strategic Approach to Live Chat

A talk by Jon Tucker
CEO, HelpFlow

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About this talk

Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver to recover a big chunk of checkout abandons and drive even more conversions earlier in the purchase flow.

At HelpFlow, we've helped 100s of eCommerce stores drive conversions by providing 24/7 live chat teams at a fraction of the cost of running live chat in house (i.e. our 24/7 team can chat with your visitors). In this talk, I'll share the strategies we've used to drive nearly $100M in live chat revenue for a wide range of stores:

• How to predict checkout abandons and engage directly in the checkout flow.
• How to integrate live chat into cart abandonment emails to supercharge results.
• How to identify highly engaged prospects prior to checkout, and convert them.

You'll walk away with actionable insights you can implement quickly to maximize conversions with live chat.

Download our Free Resource today - HelpFlow's Black Friday Strategy Blueprint at https://helpflow.net/bfcm2021

Free Resource Download - BFCM Strategy Blueprint

Black Friday Cyber Monday is one of the biggest times for most eCommerce stores. It is crucial to prepare for it ahead of time (yes, MONTHS ahead) to ensure that you drive a lot of traffic to your store and handle the surge in traffic and maximize conversion. If you play your cards right, you can drive 50% of your annual revenue during this time and a big chunk of your profits. In this Black Friday Cyber Monday Strategy Blueprint, we will discuss: 1. The timeline savvy stores use to plan SUPER EARLY for Q4 so that inventory, offers, ad creative/audiences, email funnels, etc. are ready to rock. 2. The advertising schedule to use to drive the most sales, and how to craft the perfect offer that’s great for your customers and healthy for your business. 3. We will also discuss the email sequence to use, especially for Black Friday, Cyber Monday, and the weeks leading up to Christmas. We will talk through how to maximize sales with upsells and granular retargeting. 4. You’ll see how to avoid the “Oh my God!” mistakes businesses make that cause their entire strategy to burn down due to website and systems issues. 5. And of course, how to nail customer service before, during, and after this busy time. Download our Free Resource today - HelpFlow's Black Friday Strategy Blueprint at https://helpflow.net/bfcm2021

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Jon Tucker

HelpFlow provides 24/7 live chat teams to 100+ eCommerce stores. HelpFlow's team of agents maximize conversion by recovering checkout abandons, integrating with cart recovery emails, and helping engaged website visitors overcome what's stopping them from entering the checkout process.

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